faq

due to the nature of the product, only age verified accounts are allowed to shop with solo.

the age verification process has been built into the account sign up process. you can sign up to an account here.

you will need either a nz passport, nz drivers license, or au passport to be able to verify your age.

We currently only ship to addresses within New Zealand.

Free shipping applies to all orders being sent to urban areas.

Rural delivery addresses have a surcharge of $7.

Your order will be shipped the same day if ordered before 2pm. All orders are sent on an overnight courier (except rural addresses). All orders require a signature and you will need to show identification on receipt to prove you are over 18 years old.

Yes, all orders are sent with 18+ stickers, meaning ID mustbe sighted on delivery. Because of this all orders have to be signed for.

You can find our returns process here.

You can read our refund policy here.

please contact our friendly customer service team, they will get back to you within 2 working days.